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Troubleshooting & FAQ
🌐 My site is showing a 403 Forbidden error
This is usually caused by incorrect file permissions or a missing index file. Ensure your main page is named index.php or index.html and permissions are set to 755 for folders and 644 for files.
📧 I can’t send or receive emails
First, check if your mailbox is full. If space is available, verify your SMTP/POP3 settings. We recommend using port 465 (SSL) for sending to ensure high deliverability.
⚡ Why is my website loading slowly?
Check your Resource Usage in cPanel. If you are hitting your CPU or RAM limits, your site will be throttled. Optimizing images and using a caching plugin can help significantly.
💾 I lost my data, can I restore it?
Yes! We take daily backups. Navigate to the JetBackup or Backup Wizard section in your cPanel to restore files or databases from a previous date.
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